At Urban Pet Play Ltd, we want every customer to shop with confidence. We provide a safe, secure, and convenient payment experience when purchasing pet products and services through our website.
We accept a range of secure payment options to make checkout simple and convenient. Available payment methods will be displayed during the checkout process.
Payment methods may include:
Debit and credit cards
Secure online payment providers
Digital payment options (where available)
Your security is important to us. All payments are processed using trusted payment technology designed to protect your personal and financial information.
We use secure encryption methods to help safeguard your details during online transactions.
Payment is taken at the time your order is placed. Once payment has been successfully authorised, your order will be processed for dispatch.
If payment cannot be authorised, your order may be delayed or cancelled until payment has been successfully completed.
To protect our customers and prevent fraudulent transactions, additional payment verification checks may occasionally be required.
We reserve the right to contact customers if further information is needed to verify an order.
All prices displayed on our website are shown clearly before checkout. Any applicable delivery charges or additional costs will be displayed before you complete your purchase.
If your payment fails, please check your payment details and try again. If you continue to experience problems, please contact our customer support team for assistance.
Approved refunds will be processed back to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Please see our Returns & Refunds Policy for further information.
We respect your privacy and handle personal information in accordance with applicable UK data protection laws. We do not store complete payment card details on our website.
If you have any questions regarding payments, please contact our customer support team.
Urban Pet Play Ltd
Email: info@urbanpetplay.co.uk
We are committed to providing a secure, reliable, and straightforward shopping experience for all our customers.
