At Urban Pet Play Ltd, we aim to provide a reliable, efficient, and convenient delivery service for pet owners across the UK. We carefully process every order to ensure your pet supplies arrive safely and as quickly as possible.
Orders are processed once payment has been successfully received.
We aim to dispatch orders as quickly as possible during our normal business hours.
Orders placed on weekends or bank holidays will be processed on the next working day.
Processing times may vary depending on product availability and demand.
We offer delivery options designed to suit different customer needs. Available delivery methods and costs will be displayed at checkout before you complete your purchase.
Delivery options may include:
Standard UK delivery
Express delivery (where available)
Tracked delivery services (where available)
Estimated delivery times will be shown during checkout and in your order confirmation.
Please note that delivery times may vary due to:
Courier delays
Weather conditions
Bank holidays
Peak shopping periods
Remote delivery locations
Delivery charges are calculated based on your order value, delivery location, parcel size, and selected delivery service.
Any applicable delivery fees will be clearly displayed before payment.
Where tracking is available, tracking details will be provided once your order has been dispatched.
You can use the tracking information provided to follow your parcel’s progress.
Customers are responsible for providing accurate delivery details at checkout.
Please check your:
Name
Delivery address
Postcode
Contact information
We cannot accept responsibility for delays caused by incorrect information provided by the customer.
If you are unavailable when delivery is attempted, the courier may:
Leave your parcel in a safe place
Deliver to a neighbour
Leave instructions for redelivery or collection
Please follow the courier’s instructions to arrange a suitable delivery option.
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible with your order details.
We will work with you and the delivery provider to investigate and resolve the issue.
At present, delivery availability outside the UK may vary. Please check during checkout or contact us for further information.
If you have any questions about delivery, please contact our customer support team.
Urban Pet Play Ltd
Email: info@urbanpetplay.co.uk
We are committed to providing a smooth delivery experience and ensuring your pet products reach you safely.
