Effective Date: July 2026
Welcome to Urban Pet Play Ltd. These Terms & Conditions outline the rules and conditions for using our website and purchasing products or services from us. By accessing our website or placing an order, you agree to be bound by these terms.
Urban Pet Play Ltd is a UK-based online pet shop providing pet supplies, accessories, and pet care-related products and services.
Website: www.urbanpetplay.com
Email: info@urbanpetplay.com
By using our website, you agree that:
You will use the website lawfully and responsibly.
You will provide accurate information when placing orders or contacting us.
You will not misuse, copy, or interfere with website content or functionality.
You must be at least 18 years old to place an order, or have permission from a parent or guardian.
We reserve the right to update, modify, or remove website content, products, and services without prior notice.
We aim to ensure all product descriptions, images, prices, and information are accurate.
However:
Product colours, packaging, and availability may vary.
Images are for illustration purposes only.
We cannot guarantee that every product will always be available.
Product suitability remains the responsibility of the customer.
Customers should check product descriptions and instructions before use.
When you place an order:
You are making an offer to purchase products from us.
You will receive an order confirmation by email.
Orders are subject to availability and successful payment.
We reserve the right to cancel orders where necessary, including suspected fraudulent transactions or pricing errors.
A contract between you and Urban Pet Play Ltd is formed once your order has been accepted and dispatched.
All prices are displayed in GBP (£).
Prices may change at any time without notice.
Payment must be received before orders are processed.
Delivery charges, where applicable, will be displayed at checkout.
We use secure payment providers to process transactions and protect customer information.
We aim to process and dispatch orders promptly.
Delivery times are estimates and may be affected by:
Courier delays
Weather conditions
Bank holidays
Peak periods
Incorrect delivery information
Please see our Delivery Information Policy for full details.
We want customers to be happy with their purchases.
Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable UK consumer protection laws.
Items must generally be:
Unused
In original condition
Returned with packaging where applicable
Certain products may not be eligible for return due to hygiene, safety, or animal welfare reasons.
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.
Please provide:
Order number
Details of the issue
Photos where appropriate
We will review the issue and work towards a suitable resolution.
Any pet care information provided by Urban Pet Play Ltd is intended as general guidance only.
Customers should always consider their pet’s individual needs and seek professional veterinary advice where appropriate.
All website content, including text, images, branding, logos, and graphics, belongs to Urban Pet Play Ltd or its content providers.
Content must not be copied, reproduced, or used without written permission.
We respect your privacy and process personal information in accordance with UK data protection laws.
Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
We aim to keep our website available and operating smoothly. However, we cannot guarantee uninterrupted access due to maintenance, technical issues, or circumstances outside our control.
Urban Pet Play Ltd will not be responsible for losses caused by circumstances beyond our reasonable control.
Nothing in these terms affects your legal rights as a consumer under UK law.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the appropriate courts of England and Wales.
If you have any questions about these Terms & Conditions, please contact:
Urban Pet Play Ltd
Email: info@urbanpetplay.co.uk
Thank you for choosing Urban Pet Play Ltd.
