Urban Pet Play Ltd – Payment Policy

Effective Date: 17/03/2026
Last Updated: 17/03/2026

At Urban Pet Play Ltd, we are committed to providing a secure, convenient, and transparent payment process for all customers purchasing from our online pet shop.

Accepted Payment Methods

We currently accept the following payment options:

• Credit & Debit Cards: Visa, MasterCard, American Express

• Digital Wallets: PayPal, Apple Pay, Google Pay

• Bank Transfers: Available for larger or corporate orders (please contact us in advance)

All payment methods are processed securely using industry-standard encryption to protect your personal and financial information.

Payment Terms

• Full payment is required at the time of checkout for all online orders.

• Prices are displayed in [Insert Currency] and include applicable taxes unless otherwise stated.

• Urban Pet Play Ltd reserves the right to correct pricing errors or obvious typographical mistakes before completing your order.

Security & Fraud Prevention

• All transactions are encrypted via secure payment gateways.

• Our systems monitor for unusual activity and may contact customers to verify suspicious transactions.

• We never store full card details on our servers.

Refunds & Cancellations

• Refunds for cancelled orders or returned products are processed according to our Return & Refund Policy.

• Refunds are issued using the original payment method wherever possible.

Contact Us

For questions about payments, billing, or security, please contact our customer support team:

Phone: 0330 043 0655
Email: info@urbanpetplay.co.uk
Website: www.urbanpetplay.co.uk