Urban Pet Play Ltd – Pet Care & Safety Policy

Effective Date: 17/03/2026
Last Updated: 17/03/2026

At Urban Pet Play Ltd, the health, safety, and happiness of pets is our top priority. As a trusted online pet shop, we are committed to supplying only safe, high-quality products and services that meet the needs of pets and their owners.

Our Commitment to Pet Safety

• Quality Assurance: All products sold through Urban Pet Play Ltd undergo strict quality checks. We source toys, food, accessories, and care items from reputable brands that meet safety and regulatory standards.

• Non-Toxic Products: We prioritize items made from safe, non-toxic materials suitable for all pets.

• Product Information Transparency: Each item listing includes clear instructions, age or breed suitability, and safety warnings to help pet owners make informed choices.

• Responsible Sourcing: We work only with suppliers committed to ethical practices and pet welfare.

• Packaging Safety: Products are carefully packaged to ensure they arrive in perfect condition, minimizing the risk of damage that could harm pets.

Guidance for Pet Owners

To ensure your pet’s safety when using our products:

• Always supervise pets when introducing new toys or equipment.

• Follow product usage instructions and recommended age or breed guidelines.

• Contact our customer support team if you have any questions about product suitability or safety.

Reporting Concerns

If you notice any product defects or safety concerns, please contact us immediately at:

Phone: 0330 043 0655
Email: info@urbanpetplay.co.uk

Your feedback helps us maintain the highest safety standards and protect pets everywhere.

Commitment to Improvement

Urban Pet Play Ltd continually reviews our products, suppliers, and safety standards to ensure we provide the safest and most reliable pet care solutions online.