Urban Pet Play Ltd COVID-19 Policy

Effective Date: 17/03/2026
Last Updated: 17/03/2026

At Urban Pet Play Ltd, the safety and well-being of our customers, staff, and pets is our highest priority. As a trusted online pet shop, we remain committed to delivering pet products safely during the COVID-19 pandemic while adhering to all government and public health guidelines.

Our Commitment

Urban Pet Play Ltd continues to provide a seamless online shopping experience, ensuring your pets receive the products they need while minimizing risk for our staff and customers.

Safety Measures We Follow

• Staff Health Monitoring: Our team undergoes daily symptom checks and stays home if unwell.

• Enhanced Hygiene: All packages, storage areas, and handling processes are regularly disinfected.

• Contactless Fulfillment: Orders are packed and shipped with minimal physical contact.

• Social Distancing: Staff maintain safe distancing in warehouses and during delivery handoffs when possible.

• Digital Communication & Payments: We encourage online communication, email support, and contactless payment methods.

Guidance for Customers

• Please avoid in-person pick-ups if you are experiencing COVID-19 symptoms.

• Use contactless delivery options whenever available.

• Reach out to our customer support digitally for any questions or issues.

Service Adjustments

• Shipping & Delivery: Fully operational, with safety measures to reduce contact.

• Customer Support: Available via email, live chat, and phone, prioritizing digital channels.

• Product Returns: Handled with additional hygiene precautions to protect both staff and customers.

Commitment to Updates

Urban Pet Play Ltd will continue to monitor public health guidance and government regulations. Any updates to our COVID-19 policies will be communicated via our website, email newsletters, and social media channels.

Contact Us

For questions regarding our COVID-19 policy or to place an order safely, contact us:

Phone: 0330 043 0655
Email: info@urbanpetplay.co.uk
Website: www.urbanpetplay.co.uk