Last Updated: 12 July 2026
These Terms & Conditions of Sale (“Terms”) apply to all purchases made through www.urbanpetplay.co.uk (“Website”). By placing an order with Urban Pet Play Ltd (“we”, “our”, “us”), you agree to be bound by these Terms.
Urban Pet Play Ltd operates an online pet supplies store serving customers throughout the United Kingdom.
Website: www.urbanpetplay.com
Email: info@urbanpetplay.com
By placing an order, you confirm that:
You are at least 18 years of age.
You are legally capable of entering into a binding contract.
The information you provide is accurate and complete.
We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.
However:
Colours may vary depending on your device.
Packaging may differ from images shown.
Product availability is subject to stock.
We reserve the right to withdraw or discontinue products without notice.
All prices are displayed in Pounds Sterling (£).
Where applicable, VAT is included unless otherwise stated.
Delivery charges are calculated separately and displayed during checkout before payment.
We reserve the right to correct pricing errors. If an incorrect price is discovered after you place an order, we will contact you before processing your order.
When you place an order:
You submit an offer to purchase.
You will receive an automated order confirmation email acknowledging receipt.
A legally binding contract is formed only when we dispatch your order.
We reserve the right to refuse or cancel orders where:
Payment cannot be authorised.
Fraud is suspected.
Products are unavailable.
Pricing errors occur.
We accept approved payment methods displayed at checkout.
Payment must be received in full before goods are dispatched.
We use secure payment providers to process transactions. Urban Pet Play Ltd does not store your full payment card details.
Delivery times shown are estimates only and are not guaranteed.
Risk in the goods passes to you when the order is delivered to the delivery address provided.
Ownership of the goods transfers only after full payment has been received.
Please inspect your order upon delivery and notify us promptly if items are missing, damaged, or incorrect.
Under the Consumer Contracts Regulations 2013, most customers purchasing online have the right to cancel their order within 14 days of receiving the goods, without giving a reason.
To cancel your order, contact us by email before the cancellation period expires.
Certain products may be exempt from cancellation rights where permitted by law, including:
Personalised or customised products.
Perishable goods.
Sealed items that have been opened where they are unsuitable for return for hygiene or health protection reasons.
Returned goods should:
Be unused where possible.
Include original packaging where practical.
Be returned within the applicable return period.
Refunds will normally be processed using the original payment method once returned goods have been received and inspected.
Where products are faulty, damaged, or not as described, your statutory rights under the Consumer Rights Act 2015 remain unaffected.
If a product arrives faulty or develops a fault within your legal rights, please contact us as soon as possible.
Depending on the circumstances, you may be entitled to:
A repair.
A replacement.
A refund.
A price reduction.
Nothing in these Terms limits your statutory consumer rights.
Promotional offers and discount codes:
Cannot normally be exchanged for cash.
May have expiry dates.
May exclude selected products.
Cannot usually be combined unless stated otherwise.
We reserve the right to withdraw promotions at any time.
Customers are responsible for selecting products suitable for their pets.
Always supervise pets when introducing new toys, accessories, treats, or equipment.
If any product becomes damaged, discontinue use immediately.
Always follow manufacturer instructions.
Nothing in these Terms excludes or limits liability where it cannot legally be excluded under UK law.
Subject to this, Urban Pet Play Ltd shall not be liable for:
Indirect losses.
Consequential losses.
Loss of profits.
Loss arising from misuse of products.
Delays outside our reasonable control.
Our total liability shall not exceed the purchase price paid for the relevant product, except where required by law.
We shall not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to:
Severe weather.
Industrial action.
Supply chain disruption.
Government restrictions.
Power or telecommunications failures.
Personal information is processed in accordance with our Privacy Policy.
Payment information is handled securely through approved payment providers.
We may update these Terms from time to time.
The version published on our website at the time an order is placed will apply to that purchase.
These Terms are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions of Sale, please contact:
Urban Pet Play Ltd
Website: www.urbanpetplay.co.uk
Email: info@urbanpetplay.co.uk
We are committed to providing high-quality products, excellent customer service, and a secure online shopping experience.
