Urban Pet Play Ltd – Accessibility Policy

Effective Date: 17/03/2026
Last Updated: 17/03/2026

At Urban Pet Play Ltd, we are committed to making our online pet shop accessible and usable by everyone, including people with disabilities. Our goal is to provide a website experience that is easy to navigate, inclusive, and compliant with accessibility best practices.

Our Commitment to Accessibility

• Website Design: Our website is designed to be accessible across devices and compatible with screen readers, keyboard navigation, and other assistive technologies.

• Content Accessibility: Text content, images, and multimedia on our website include clear formatting, alt text, and descriptive labels to improve readability.

• User-Friendly Navigation: Menus, product listings, and checkout processes are structured to allow easy access for all users.

• Accessible Customer Support: Our customer support team is available to assist customers with accessibility needs through email, phone, or live chat.

• Continuous Improvement: We regularly review and update our website to enhance accessibility and comply with recognized standards such as WCAG (Web Content Accessibility Guidelines).

How You Can Help

We welcome feedback from our customers on website accessibility. If you experience any difficulty accessing our site or using our services, please let us know so we can improve.

Contact Us:

• Email: info@urbanpetplay.co.uk

• Phone: 0330 043 0655

• Website: www.urbanpetplay.co.uk

Commitment to Ongoing Accessibility

Urban Pet Play Ltd is dedicated to creating an inclusive online shopping experience for all customers. We continuously strive to identify and remove barriers to access and usability.