Terms of Sale – Urban Pet Plat Ltd (UK Online Pet Shop)

Welcome to Urban Pet Plat Ltd, your trusted UK-based online pet shop. These Terms of Sale govern the purchase of products from our website. By placing an order with Urban Pet Plat Ltd, you agree to the terms outlined below. Please read them carefully before making a purchase.

1. About Us

Urban Pet Plat Ltd is a UK online retailer supplying quality pet food, accessories, toys, grooming products, and essential pet care items. Our products are available for delivery across the United Kingdom.

For customer support, please contact our team via the details provided on our website.

2. Eligibility to Purchase

By placing an order with Urban Pet Plat Ltd, you confirm that:

• You are at least 18 years old.

• You are legally capable of entering into binding contracts.

• The information you provide is accurate and complete.

3. Product Information

We aim to ensure all product descriptions, prices, and images on our website are accurate. However:

• Images are for illustrative purposes only.

• Packaging may vary from that shown.

• Product availability is subject to stock levels.

• We reserve the right to withdraw products at any time.

All products sold are intended for pet use only and must be used according to the manufacturer’s guidelines.

4. Pricing & Payment

• All prices are listed in GBP (£) and include VAT where applicable.

• Delivery charges are clearly displayed at checkout.

• We reserve the right to change prices without notice.

• Payment must be made in full at the time of order.

We accept major debit and credit cards along with secure online payment methods.

5. Order Acceptance

Once you place an order:

1. You will receive an email confirmation acknowledging receipt.

2. A contract is formed only when we dispatch your goods.

We reserve the right to refuse or cancel orders due to:

• Pricing errors

• Stock shortages

• Payment issues

• Suspected fraudulent activity

If payment has already been taken, a full refund will be issued.

6. Delivery Policy (UK Only)

Urban Pet Plat Ltd delivers within the United Kingdom.

• Standard and express delivery options may be available.

• Delivery timeframes are estimates and not guaranteed.

• Risk passes to you upon delivery.

• Ownership transfers once payment is received in full.

Please inspect goods upon arrival and notify us promptly of any issues.

7. Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To cancel:

• Notify us in writing within 14 days.

• Return goods within 14 days of cancellation.

• Items must be unused and in original packaging.

Refunds will be processed within 14 days of receiving returned goods.

Exceptions may apply to:

• Perishable goods (e.g., certain pet foods)

• Personalised products

• Sealed items not suitable for return once opened

8. Returns & Refunds

If goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

To request a return:

• Contact our support team with your order number.

• Provide photographic evidence where applicable.

• Await confirmation before returning items.

Refunds will be issued to the original payment method.

9. Liability

Urban Pet Plat Ltd shall not be liable for:

• Indirect or consequential losses

• Loss of profits or business

• Delays caused by events beyond our control (force majeure)

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

10. Data Protection

We process personal data in accordance with UK GDPR and applicable data protection laws. Please refer to our Privacy Policy for full details.

11. Governing Law

These Terms of Sale are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We may update these Terms of Sale from time to time. The version in force at the time of your order will apply.

Why Shop with Urban Pet Plat Ltd?

• Trusted UK online pet shop

• Competitive pricing on leading pet brands

• Secure checkout

• Fast UK delivery

• Dedicated customer support

For high-quality pet supplies delivered to your door, choose Urban Pet Plat Ltd — your reliable online pet shop in the UK.