Urban Pet Play Ltd is dedicated to providing a friendly, responsive, and dependable customer experience for every pet owner who shops with us. As an online pet shop, we understand how important it is for customers to receive the right products quickly, in good condition, and with clear communication at every stage.
Our commitment to you
We aim to:
- Deliver helpful, polite, and professional support across all customer enquiries
- Provide clear and accurate information about products, pricing, stock availability, and delivery times
- Process orders carefully to ensure items are correctly packed and dispatched
- Respond to messages as promptly as possible and keep customers updated if anything changes
- Resolve issues fairly and efficiently, including delivery queries, returns, and product concerns
- Treat all feedback seriously and use it to improve our service
Our service standards
Urban Pet Play Ltd strives to:
- Make it easy to contact us via the methods listed on our website
- Provide straightforward guidance on ordering, shipping, and returns
- Handle complaints in line with our Complaints Policy
- Protect customer information and process personal data responsibly
Feedback and improvements
We welcome feedback from customers—whether it’s a suggestion, a concern, or a compliment. Your input helps us improve our product range, website experience, and customer service processes.
Contact
For help with an order, product advice, or general enquiries, please use the contact details provided on the Urban Pet Play Ltd website so we can direct your request to the right person as quickly as possible.