Terms & Conditions

Urban Pet Play Ltd

1. Introduction

Welcome to Urban Pet Play Ltd, an online pet shop offering a range of pet supplies, pet accessories, toys, and pet care products.

These Terms & Conditions govern your use of our website and the purchase of products from Urban Pet Play Ltd. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, you should not use our website or services.

2. About Us

Urban Pet Play Ltd operates an ecommerce platform selling pet products and pet supplies to customers within the United Kingdom.

References in these terms to “we”, “us”, or “our” refer to Urban Pet Play Ltd. References to “you” or “customer” refer to users of our website and purchasers of our products.

3. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website in any way that breaches applicable laws or regulations

• Attempt to gain unauthorised access to the website or servers

• Transmit malicious software, viruses, or harmful code

• Use the website to conduct fraudulent activity

We reserve the right to suspend or restrict access to users who misuse our website.

4. Product Information

Urban Pet Play Ltd makes every effort to ensure that product descriptions, images, and pricing are accurate.

However:

• Colours and packaging may vary slightly from images displayed on the website

• Product availability may change without notice

• Errors in product descriptions or pricing may occasionally occur

If we discover an error in your order, we will contact you before processing it.

5. Orders

When you place an order through our online pet shop:

• You are making an offer to purchase the selected pet products

• Orders are subject to acceptance and availability

• We reserve the right to cancel or refuse any order at our discretion

You will receive an order confirmation email once your purchase has been successfully placed.

6. Pricing and Payment

All prices listed on the Urban Pet Play Ltd website are displayed in GBP (£).

Prices may include applicable taxes where required by law.

We accept secure payment methods through our checkout system. Payment must be completed before an order is dispatched.

Urban Pet Play Ltd reserves the right to change product prices at any time without notice.

7. Shipping and Delivery

Delivery of pet supplies purchased from Urban Pet Play Ltd is subject to our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance only and may vary due to courier services, location, or unforeseen circumstances.

Customers are responsible for providing accurate shipping details when placing an order.

8. Returns and Refunds

Customers may be entitled to return products under applicable UK consumer protection laws, including the Consumer Contracts Regulations 2013.

Where eligible, customers may cancel their order within 14 days of receiving goods for a refund, subject to the conditions outlined in our Returns & Refund Policy.

Returned items must typically be:

• Unused

• In original packaging

• In resellable condition

Certain items may be excluded from return for hygiene or safety reasons.

9. Intellectual Property

All content on the Urban Pet Play Ltd website, including:

• logos

• product descriptions

• images

• text

• graphics

is the intellectual property of Urban Pet Play Ltd or its licensors.

You may not reproduce, copy, distribute, or exploit any content without written permission.

10. Limitation of Liability

Urban Pet Play Ltd will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or the purchase of products.

We make reasonable efforts to ensure that our pet products are safe and suitable for their intended purpose. However, customers are responsible for ensuring that products are appropriate for their specific pet.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK General Data Protection Regulation.

12. Changes to These Terms

Urban Pet Play Ltd may update these Terms & Conditions from time to time to reflect changes in legal requirements or business practices.

Updated terms will be posted on this page with the revised effective date.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.

Any disputes arising from the use of our website or purchases from our online pet shop will be subject to the jurisdiction of the courts of the United Kingdom.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact Urban Pet Play Ltd through the contact page on our website.